What is Scaling in Ecommerce in Expert’s Opinion Omer Riaz May 24, 2022

What is Scaling in Ecommerce in Expert’s Opinion

scale your business

The emergence of COVID-19 boosted the ecommerce industry’s growth because consumer behavior changed from offline to online shopping. Nowadays, starting an ecommerce business isn’t a bad idea. To take advantage of ecommerce growth, sellers must know about scaling their business. Now, most of you will think about what is scaling in ecommerce. We will tell you in this guide. 

The total number of digital buyers around the globe is 2.14 billion, and it comprises 27.6 percent of the global population. It reflects the availability of enormous consumers worldwide that are willing to buy products from your ecommerce business. 

It will be easier to build a strong brand and generate conversions as your business scales. In this guide, you will know the meaning of scaling in ecommerce and how you can scale your eCommerce business within a few months. 

what is scaling in ecommerce

What is Scaling in ecommerce?

You should be thinking of whether growing and scaling a business are the same things or not. Well! They look identical, but they are different. 

Growing your ecommerce business means increasing your investment, staff size, and business products, parallel to the revenue growth rate. The generated revenue will be offset by invested capital to expand the business. In this case, the company has grown in size but doesn’t make a profit. 

Now you are thinking about what is scaling in ecommerce. In ecommerce, scaling means increasing your revenue with zero or minimal resources. Every new business has the ultimate goal of scaling its business. To scale, you have to get more advantages from your existing resources. 

Let’s explore how you can scale your ecommerce business in 2022. 

Conduct Inbound Marketing 

The ecommerce industry is growing at an unprecedented pace, and sellers are focusing on advanced strategies to grab the audience. Developing a platform where consumers have an exceptional shopping experience is essential to increasing your revenues. 

When it comes to scaling in e-commerce, inbound marketing is effective enough to grab customers’ attention towards your online store through engaging and relevant content. You can witness the change in your business revenues after practicing these activities. 

A perfect inbound marketing strategy ensures that potential customers can find you through your unique content, convert visitors into buyers and measure sales and marketing data timely. If you practice a perfect inbound marketing strategy, your target audience will reach you through the blog and social media posts, videos, and different campaigns. 

Implement Automation techniques

Scaling in the ecommerce business isn’t easy and requires a struggle to convert it into a renowned brand. Many tasks in your business can take a significant chunk of time. You can utilize that time on other essential aspects of your business. 

To ensure your business scales, you should implement automation techniques. Different ecommerce management tools in the market can put your various business tasks on automation. For instance, you can use a chatbot service to automate your customer service 24/7. 

Prefer Outsourcing Where Need 

As mentioned, it’s difficult for the sellers to manage all the business’s necessary tasks alone. Under this scenario, you can put your few tasks on automation or outsource them from 3rd party resources. For instance, if it’s difficult for you to handle ecommerce business marketing, you can outsource this service from a renowned ecommerce marketing agency to scale your business. 

3rd party agencies have experienced staff, and they know what works for your business’s success. They are a cost-effective solution to your ecommerce tasks and provide help to scale your revenues.

If you lack the knowledge of technical SEO, website optimization, and other technical aspects, you can outsource them. It will save your time and money. 

Effectual Customer policy

Everyone doing an ecommerce business wants to satisfy their customers. Under brutal market competition, grabbing customers’ attention and retaining them is a big challenge. If you fail to meet your customers’ needs, your business is doomed. 

To scale your ecommerce business, you should develop exceptional customer service. Bad customer reviews can reduce the authenticity of your brand. Customers should get the answer to what they want to know about your product or service. 

Hire a talented customer service team that can handle your customer service successfully before customer complaints and bad reviews emerge. 

Customer Retention Strategy 

Do you know that it’s a lot cheaper to retain existing customers than to new customers acquisition? If you want to scale your business revenue, retain your existing customers. 


  • Motivate customers to have an account on your website through which they can purchase your products. The account will contain the track record of all placed orders, and customer can check their status. You can send them a direct invitation to create an account and offer a promotional code or a gift to first-time customers shopping from their accounts. To retain your customers, you must follow the following points: 

It will help retain customers for a long time and motivate them to take your quality services. 

  • Customer care is essential when it comes to scaling in ecommerce. Offer additional benefits to your existing customers. Please provide them with incentives on orders they place from your ecommerce store. For instance, if any customer places an order of 1000 US dollars, you can offer them free shipping, a gift voucher, or anything attractive that can retain the customer for a long time. 

Different potential competitors are practicing these techniques to retain their customers and take significant market share. You can also practice this strategy to stand out from the competition. 

  • Offer discounted deals to your customers to increase business sales. Customers like to purchase products having low prices and are quality-oriented. Offering products at a low price will surely grab their attention and increase their loyalty to your brand. Never miss the opportunity to offer discounted deals if you want to attract more customers and retain existing ones. 

Customer Reviews Collection 

Think of yourself as a customer who wants to buy anything from an ecommerce store. You always read the product reviews first before making your purchasing decision. If you agree, you are not the only one who prioritizes reading reviews. Nearly 92 percent of the customers hesitate to purchase the product if there are no product reviews. 

Customer reviews highlight the level of trust that customers have in the brand. If you collect and display reviews on product pages, it can scale your business within no time. 

If your brand is receiving negative reviews, your revenues and brand existence are at risk. Ensure to provide adequate customer services to satisfy your customers’ needs. 

Bottom Line 

Now you know what is scaling in ecommerce. It’s not easy for anyone to scale their ecommerce business without implementing powerful business tactics and saving costs. 

In this article, you can find helpful tactics that can prove beneficial to growing and scaling your business. Practice them, and you will get positive results instantly. 


How to grow an online business?

You can grow your ecommerce business in multiple ways. Some of them are as follows: 

  • Develop engaging content. 
  • Ensure the presence on social media platforms. 
  • Built a user-friendly website. 
  • Concentrate and research your targeted audience to understand their shopping behavior. 
  • Offer discounted deals to online shoppers to attract and retain customers. 

How do you scale a business?

Sellers have to focus on the core aspects of their business and try to optimize them to scale their business. Core aspects include customer service policy, effective marketing techniques, etc. 

What does it mean to scale your business?

What is scaling in ecommerce? The meaning of scaling your business is increasing your revenues by zero or minimal resources.